Privacy Policy

Last Updated: September 12, 2025

Fysora ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fysora.com and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Enroll in seminars or courses
Subscribe to newsletters
Contact us via email or phone
Participate in surveys or discussions
Submit feedback or reviews

This information may include:

Full name
Email address
Phone number
Mailing address
Payment information
Professional background
Educational history
Username and password

1.2 Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

IP address
Browser type and version
Operating system
Device information
Pages visited and time spent
Referring website addresses
Click patterns and navigation paths

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:

Remember your preferences
Understand usage patterns
Analyze website performance
Deliver personalized content
Improve our services

2. How We Use Your Information

We use the collected information for various purposes, including:

Providing and maintaining our services
Processing registrations and enrollments
Managing your account
Processing payments and transactions
Delivering course materials and communications
Sending administrative information and updates
Responding to inquiries and support requests
Facilitating discussion forums and peer interactions
Sending newsletters and promotional materials
Conducting research and analysis
Improving website functionality and user experience
Detecting and preventing fraud or security issues
Complying with legal obligations

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual necessity: To fulfill our obligations under any agreement with you
Consent: Where you have provided explicit consent
Legitimate interests: To operate and improve our business
Legal compliance: To comply with applicable laws and regulations

4. How We Share Your Information

4.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Payment processors
Email service providers
Cloud hosting providers
Analytics services
Customer support platforms
Marketing and advertising partners

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

Legal processes or government requests
Enforcement of our terms and policies
Protection of our rights and property
Investigation of potential violations
Protection of personal safety

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Secure socket layer technology
Regular security assessments
Access controls and authentication
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce our agreements

When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Correction

You have the right to access and update your personal information through your account settings or by contacting us.

7.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions for legal compliance and legitimate business purposes.

7.4 Objection and Restriction

You may object to or request restriction of certain processing activities.

7.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time.

7.6 Marketing Communications

You may opt out of receiving promotional emails by using the unsubscribe link in our emails or updating your communication preferences.

7.7 Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Fysora
3821 Agar Green SW
Edmonton, AB T6W 0W9
Canada

Email: info@fysora.com
Phone: +1 418-228-7690

13. Data Protection Officer

For matters related to data protection and privacy compliance, you may contact our Data Protection Officer at the above address or email.

14. Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.